Trip Cancellation FAQs

Will my program fees be removed from my ASU account if my program is cancelled or if I withdraw?

Will my program fees be removed from my ASU account if my program is cancelled or if I withdraw?

Per the applicable Payment and Withdrawal Policies, students will be responsible for any non-recoverable costs paid or committed by the Global Education Office (GEO) on the student's behalf prior to program cancellation or withdrawal. As such, all non-recoverable charges will remain on your account until you pay them.

Can I get insurance coverage for costs associated with program cancellation or withdrawal?

Can I get insurance coverage for costs associated with program cancellation or withdrawal?

Yes. 

 

ASU has negotiated for all participants in any ASU Faculty Directed or Global Intensive Experience program to be offered a Trip Cancellation/CFAR policy. All eligible participants will be given an opportunity to opt in to this insurance policy within the online GEO program application. All participants in these Faculty Directed and Global Intensive Experience programs are strongly encouraged to opt in to this coverage as a way to protect your investment. 


If you are participating in a Partnership or Exchange program, the GEO encourages you to explore purchasing a similar policy independently.

If I opt-in to the Trip Cancellation/CFAR insurance will the cost of my program increase?

If I opt-in to the Trip Cancellation/CFAR insurance will the cost of my program increase?

No. If you opt-in to the coverage, your program fee will not change.

What if I do not want to opt-in to the Trip Cancellation/CFAR policy?

What if I do not want to opt-in to the Trip Cancellation/CFAR policy?

ASU will not require you to opt-in to the Trip Cancellation/CFAR policy. However, if you choose not to do so, you will be responsible for 100% of all non-recoverable program costs regardless of the reason for your withdrawal or program cancellation (per the terms of the applicable Payment and Withdrawal Policies). There will be no exceptions. Because of the ongoing risks inherent in planning travel during a global pandemic, ASU strongly encourages you to opt-in to this coverage.

Will ASU help me enroll in the Trip Cancellation/CFAR insurance policy if I opt-in?

Will ASU help me enroll in the Trip Cancellation/CFAR insurance policy if I opt-in?

Yes. ASU will facilitate your enrollment in the policy, but some action may also be required on your part.

What does Trip Cancellation/CFAR insurance cover?

What does Trip Cancellation/CFAR insurance cover?

As indicated above, ASU has negotiated for all participants in ASU Faculty Directed or Global Intensive Experience programs to be offered a Trip Cancellation/CFAR policy as part of their program cost. The remaining questions on this page describe the Trip Cancellation and CFAR coverage offered by that policy. Review the Trip Cancellation/CFAR policy for full details.

 

If you choose to buy your own policy, either because you prefer to do so or because you are participating in a Partnership and Exchange program that is not eligible for the group policy, then you should consult the policy terms provided by your insurer for more specifics.

 

The Trip Cancellation benefit covers 100% of your non-refundable costs for a covered event (up to the full published program fee). The CFAR benefit covers up to 75% of your non-recoverable costs for any non-covered events (up to 75% of the published program fee), provided that you cancel your trip 48 hours or more before your scheduled departure. PLEASE NOTE: The benefit maximum is $10,000. If your published program fee is higher than $10,000, you will only be insured up to $10,000 and will not have coverage for any additional program fee amount.

 

In order to recoup any of those costs, you will need to file a claim with the Trip Cancellation/CFAR policy, and then either reimburse yourself for fees that you’ve already paid or use those fees to pay the remaining balance on your ASU student account.

What happens if my program is cancelled before it begins?

What happens if my program is cancelled before it begins?

If any Faculty Directed or Global Intensive Experience program is cancelled after it is confirmed to run (see next question), but before the program begins, the Global Education Office will make every effort to recoup funds for payments or financial obligations made by ASU on your behalf. However, we cannot guarantee that money will be returned. If you chose to opt-in to the Trip Cancellation/CFAR policy, and the program is cancelled more than 48 hours prior to departure, then you will be able to file a claim for 75% of any non-recoverable costs (up to 75% of the published program fee). You will still be responsible for the remaining 25% of non-recoverable costs, which will vary depending on the program fee and the time of program cancellation. Refer to the Payment and Withdrawal Policies within your online application for additional details regarding program cancellations.

PLEASE NOTE: The benefit maximum is $10,000. If your published program fee is higher than $10,000, you will only be insured up to $10,000 and will not have coverage for any additional program fee amount.

Partnership and Exchange program participants should reach out to their program provider or host institution for details pertaining to program cancellation and refund policies and consider purchasing a similar policy. In addition, the GEO recommends Partnership and Exchange program participants to register in ASU courses for the term of their program in the event they are not able to participate.

When will I know if my Faculty Directed or Global Intensive Experience program is “confirmed to run”?

When will I know if my Faculty Directed or Global Intensive Experience program is “confirmed to run”?

ASU will be making decisions on Faculty Directed and Global Intensive Experience programs prior to making any significant financial commitments on your behalf. The timing of those decisions will depend on a variety of factors, including contractual obligations to service providers in relation to the program start date. Decisions for early summer programs will generally be made in early March; mid-late summer programs will generally be evaluated in early April; late summer and pre-fall programs will generally be evaluated in early May. Applicants will be contacted by their GEO International Coordinator to notify them if the program is confirmed to run, or if the program is being cancelled.

What can I do if I am afraid to travel due to the threat or fear of COVID-19, or if my doctor has advised against travel?

What can I do if I am afraid to travel due to the threat or fear of COVID-19, or if my doctor has advised against travel?

Subject to the terms of the applicable Payment and Withdrawal Policies, students may withdraw their application at any time (in writing). 

If you have opted in to the Trip Cancellation/CFAR policy that ASU has negotiated on behalf of Faculty Directed and Global Intensive Experience program participants, you will be able to file a claim for up to 75% of your non-recoverable costs (not to exceed 75% of the published program fee). You will still be responsible for 25% of your non-recoverable costs. Please note that you must withdraw more than 48 hours prior to your scheduled departure date in order to be eligible for this benefit.

PLEASE NOTE: The benefit maximum is $10,000. If your published program fee is higher than $10,000, you will only be insured up to $10,000 and will not have coverage for any additional program fee amount.

What happens if I test positive for COVID-19 prior to my departure, leaving me unable to travel?

What happens if I test positive for COVID-19 prior to my departure, leaving me unable to travel?

In the Trip Cancellation/CFAR policy negotiated by ASU, a positive COVID-19 test result is considered a covered event. This means that if you choose to opt-in to this coverage, you will be able to file a claim for 100% of all non-recoverable program fee costs (up to the full program fee).

PLEASE NOTE: The benefit maximum is $10,000. If your published program fee is higher than $10,000, you will only be insured up to $10,000 and will not have coverage for any additional program fee amount.

What if the U.S. State Department has issued a travel advisory recommending that I not travel to my program location?

What if the U.S. State Department has issued a travel advisory recommending that I not travel to my program location?

An advisory issued by the State Department for any country is not a covered reason for trip cancellation. However, the CFAR benefits would still apply if you wish to cancel your trip for any reason (including if ASU cancels the program). This means you would be able to file a claim for 75% of your non-recoverable costs (up to 75% of the published program fee).

PLEASE NOTE: The benefit maximum is $10,000. If your published program fee is higher than $10,000, you will only be insured up to $10,000 and will not have coverage for any additional program fee amount.

Will ASU file the Trip Cancellation/CFAR claim for me?

Will ASU file the Trip Cancellation/CFAR claim for me?

No. You will be responsible for filing your own claim. The Global Education Office will provide you with the supporting documentation you need, along with instructions for filing the claim on your own, and will do its best to assist where possible. If you would like additional information, you can view an infographic on the claims process as well as an FAQ.